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VPN won’t connectStart here if the app stays on Connecting or cannot set up the VPN.Connected, but no internetRestore browsing when traffic is paused or pages stop loading.VPN feels slowQuick checks for slow browsing, buffering, or downloads.VPN keeps disconnectingHelp with Wi-Fi changes, cellular switches, and interrupted connections.One website or app won’t loadUse this when most of the internet works but one service does not.Public Wi-Fi needs a sign-in pageConnect to hotel, airport, school, or café Wi-Fi.Reached the five-device limitRemove one old device, then connect on the new one.View or remove your devicesKeep track of the devices authorized to use your plan.“This device was removed”What the sign-out message means and how to add the device back.Can’t sign inCheck the email, password, and account verification.Verification email missing or expiredGet a fresh link and finish creating your account.Reset your passwordChoose a new password when you cannot sign in.Use Apple Passwords or AutoFillMake signing in easier on your iPhone, iPad, or Mac.Account page won’t open or sign inHelp with the website and the account browser inside the app.Paid, but the app says no active planCheck the payment and make sure you are using the right account.Cancel your subscriptionStop the next renewal and keep the time you already paid for.Request a 14-day refundCheck eligibility and request a refund from your account.Update payment details or get an invoiceManage your card, billing details, and receipts securely.Payment failed or renewal needs attentionUpdate billing safely without creating another subscription.Delete your accountRemove your login and devices and stop subscription renewal.Set up your first connectionFrom creating an account to a protected connection.Set up on iPhone or iPadInstall the official app and allow its VPN configuration.Set up on MacInstall the app and find it again in the menu bar.Find an app for your deviceCheck which downloads are available for your operating system.Kill switch and DNS protectionUnderstand what protects your traffic while the VPN is running.Automatic connection and startupChoose when the Apple app starts and when the VPN connects.What does Elsewhere VPN record?Understand browsing privacy, account records, and signup country.Stop news and offer emailsUnsubscribe without deleting your VPN account.
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Start here if the app stays on Connecting or cannot set up the VPN.
- Check Server status. Choose an online location in the app. A location marked Coming soon is not available yet.
- If the app stays on Connecting for about a minute, stop that attempt. Choose Disconnect if a connection is active, then check that an ordinary website loads.
- If normal internet does not work, reconnect to Wi-Fi or try another network. Complete any Wi-Fi sign-in page first.
- Open Elsewhere VPN, check that you are signed in with an active plan, then press Connect. Approve the system’s VPN permission prompt if shown.
- If it still fails, disconnect, close and reopen the app, then retry once. A work, school, or public network may block VPN connections; try another network you are allowed to use.
Still need help?
Contact customer supportRestore browsing when traffic is paused or pages stop loading.
- Read Tunnel status in the app. If it says reconnecting or checking access, allow a short time for recovery.
- Check Server status. If the current location is temporarily offline, disconnect and choose an online location.
- To check your normal connection, choose Disconnect. If offered, use Disconnect and use normal internet and confirm.
- Open a website. If it still will not load, fix the Wi-Fi or cellular connection first. If it loads, return to Elsewhere VPN and connect again.
- If the status says your device was removed or your plan needs attention, follow the matching guide below.
Still need help?
Contact customer supportQuick checks for slow browsing, buffering, or downloads.
- Choose an online VPN location close to you. Distance and network congestion can affect speed.
- Pause large downloads or backups on your devices. Try a stronger Wi-Fi signal or a wired connection if available.
- Disconnect briefly and compare the same website or download. If it is slow without the VPN too, the local network or destination may be the cause.
- Reconnect, then try another online location if one is available. Check Server status for the original location.
Still need help?
Contact customer supportHelp with Wi-Fi changes, cellular switches, and interrupted connections.
- Check that Wi-Fi or cellular has a usable signal. The VPN cannot reconnect while the device has no internet connection.
- In the Apple app, open Settings → Connection protection and check Auto-reconnect. It is included when Connect automatically is on.
- After changing networks, allow the app to recover. Check for Connected before relying on VPN protection.
- If it keeps failing, check Server status and try another online location or a more stable network.
Still need help?
Contact customer supportUse this when most of the internet works but one service does not.
- Confirm another website loads. If nothing works, use the Connected, but no internet guide instead.
- Refresh the affected page or fully close and reopen that app. A signed-in service may remember your earlier location.
- Try another online VPN location, if available. Some services restrict VPN addresses or decide location using your account, cookies, or device location.
- If you choose to disconnect to use that service, reconnect to the VPN afterwards.
Still need help?
Contact customer supportConnect to hotel, airport, school, or café Wi-Fi.
- Choose Disconnect in Elsewhere VPN so the Wi-Fi sign-in page can open.
- Open your device’s Wi-Fi settings, select the network, and complete its sign-in or acceptance page.
- Check that the internet works, then open Elsewhere VPN and press Connect.
- If the network still blocks the VPN, try another permitted network. Repeatedly reinstalling the app will not remove a network restriction.
Still need help?
Contact customer supportRemove one old device, then connect on the new one.
- Choose Device manager in the limit message or open Device manager on the website. In the Apple app it is also under Settings → Account.
- Find the device you no longer use, choose Remove, and confirm. That device loses VPN access.
- Wait until removal finishes and the slot becomes available.
- Return to the new device and press Connect. Sign in again if the app asks.
Still need help?
Contact customer supportKeep track of the devices authorized to use your plan.
- Open Your account and choose Device manager. This option is available with an active plan.
- Use the device name, platform, and recent activity to find the right device. Recently connected is an approximate activity indicator.
- Choose Remove and confirm. Wait for the removal to finish before using the freed slot.
- If you do not recognize a device, also reset your password and review the rest of the list.
Still need help?
Contact customer supportWhat the sign-out message means and how to add the device back.
- This device’s authorization was removed through Device manager. Its saved VPN configuration cannot restore that authorization.
- Disconnect the VPN if internet access is paused. Open the app and sign in again with your account.
- Press Connect to register the device again. If all five slots are taken, remove an old device first.
- If you did not expect the removal, reset your password and review Device manager.
Still need help?
Contact customer supportCheck the email, password, and account verification.
- Use the email address you registered with. Check for typing mistakes and unwanted spaces in the password.
- If the email already has an account, choose Sign in instead of creating another account.
- If asked to verify your email, use the verification email or choose Resend verification email on the sign-in page.
- If the password is not accepted, request a password reset. After repeated attempts, wait a few minutes before trying again.
Still need help?
Contact customer supportGet a fresh link and finish creating your account.
- Check the email address you entered, then look in your inbox, junk, and spam folders.
- On Sign in, enter your account details. If verification is required, choose Resend verification email. Wait a few minutes before requesting another.
- Open the newest confirmation link in your email. It signs you in automatically, including when your mail app opens a different browser.
- After verification, you’ll go straight to the plan page to continue to payment. An account by itself does not activate VPN access.
Still need help?
Contact customer supportChoose a new password when you cannot sign in.
- Open Reset password, enter your account email, and request a reset link.
- Open the newest reset email in the same browser and on the same device used to request it. Check junk or spam if it is missing.
- Choose a password with at least 12 characters, an uppercase letter, a lowercase letter, a number, and a symbol. Enter it again to confirm, then save.
- Return to the app and sign in with the new password. If the link has expired or opens an error, request a fresh link.
Still need help?
Contact customer supportMake signing in easier on your iPhone, iPad, or Mac.
- Make sure the correct Elsewhere VPN login is saved in Apple Passwords or your chosen password manager. Look for elsewherevpn.com.
- Check that password AutoFill is enabled for that provider in your device settings.
- Tap or click the app’s email or password field and choose the saved login. If no suggestion appears, open your password manager and select it manually.
- If you recently changed your password, update the saved entry before trying again.
Still need help?
Contact customer supportHelp with the website and the account browser inside the app.
- Check that your internet connection works. If the VPN is pausing internet access, disconnect before opening account tools.
- In the app, close the account panel and open Settings → Account → Manage account again. Use Try again if offered.
- If it still will not open, visit Your account in your usual browser and sign in there.
- For a blank or non-working website, allow JavaScript and site storage for elsewherevpn.com, then reload. Avoid clearing site data during an email-verification or password-reset flow.
Still need help?
Contact customer supportCheck the payment and make sure you are using the right account.
- Open Your account using the same email you used before checkout.
- Check the subscription status. Allow a short time for payment confirmation, then reload the page. An unfinished or failed payment does not activate access.
- When the website shows active access, reopen the app. If it still shows no plan, disconnect, sign out, and sign back in with that same email.
- If you have a successful payment receipt but access is still missing, keep the receipt and note the exact error. Use the payment-support option in your receipt for transaction questions.
Still need help?
Contact customer supportStop the next renewal and keep the time you already paid for.
- Open Your account and choose Manage subscription.
- In the secure billing page, choose the cancellation option and confirm.
- Return to Your account and check the access-end date. You can keep using the VPN until that paid period ends.
Still need help?
Contact customer supportCheck eligibility and request a refund from your account.
- Open Your account within 14 days of your first-ever payment to Elsewhere VPN.
- If eligible, choose Request a 14-day refund. Review the message, then confirm Refund and cancel.
- Check the result on the account page. A successful refund request cancels the subscription and ends VPN access.
- The refund goes to the original payment method. Your bank may take several days to display it. Check the payment receipt for transaction-support options if needed.
Request an eligible refund before deleting your account so you can use the account controls. Read the full refund policy.
Still need help?
Contact customer supportManage your card, billing details, and receipts securely.
- Open Your account and choose Manage subscription.
- Use the secure billing page to update the available payment or billing details, or open an invoice.
- Save any changes before returning to Elsewhere VPN. Review the next billing date on the account page.
Still need help?
Contact customer supportUpdate billing safely without creating another subscription.
- Open Your account and check the subscription status.
- If you have a subscription, choose Manage subscription, update the payment method, and complete any payment action offered there.
- If your bank requires confirmation, complete it in the secure checkout or your bank’s app. Contact the bank if it continues declining the payment.
- After payment succeeds, reload Your account and reopen the app. Access depends on confirmed payment.
Still need help?
Contact customer supportRemove your login and devices and stop subscription renewal.
- If you want an eligible refund, request it first from Your account. Deletion does not request a refund automatically.
- On the website, open Your account → Delete account. In the app, start with Settings → Account → Manage account.
- Read what will be removed, enter your current password, and choose Delete account. Confirm Delete permanently in the final prompt.
- Wait for the completion message. Cleanup continues if you close the page. If deletion is temporarily unavailable, use Try again when offered; the account is not deleted until cleanup completes.
Saved payment methods are removed from the dedicated billing customer. Required transaction records and limited retention exceptions are described in the Privacy policy.
Still need help?
Contact customer supportFrom creating an account to a protected connection.
- Create your account on the website and verify your email using the link we send.
- Choose your plan and complete payment. The monthly price and any applicable tax are shown before you pay. There is no free trial.
- Open Downloads and install an available app for your device. Coming soon means that public download is not released yet.
- Sign in to the app with the same account, choose an online location, and press Connect. Approve the VPN configuration prompt if shown.
- Wait for Connected. You can now use your apps and browser normally.
Still need help?
Contact customer supportInstall the official app and allow its VPN configuration.
- Open Downloads on your device. Use the official iOS & iPadOS link when available. If it says Coming soon, the public app has not been released yet.
- Open the installed app and sign in with your verified Elsewhere VPN account. You need an active plan to connect.
- Choose an online location and tap Connect. Allow the system VPN configuration request and authenticate if your device asks.
- Wait for Connected. The VPN can continue running when you leave the app; use Disconnect when you want to turn it off.
Still need help?
Contact customer supportInstall the app and find it again in the menu bar.
- Open Downloads and use the official macOS download when available. Coming soon means the public installer is not released yet.
- Open Elsewhere VPN and sign in with your verified account. Choose an online location and press Connect.
- Approve the system VPN configuration prompt if shown. Wait for Connected.
- Use the menu bar icon to return to the app after closing its window. Open Settings with Command + comma to adjust launch behavior.
Still need help?
Contact customer supportCheck which downloads are available for your operating system.
- Open Downloads. The page highlights your device when it can identify the operating system.
- Choose your platform. A Coming soon label means there is no public download for that platform yet.
- Use only the official link when it becomes available. The current detailed app-setting guides describe the Apple apps; other platforms may have different controls.
Still need help?
Contact customer supportUnderstand what protects your traffic while the VPN is running.
- In the Apple app, open Settings → Connection protection. DNS protection is active while connected, and the VPN routes IPv4 and IPv6 traffic.
- The kill switch keeps traffic inside the VPN during interruptions. Internet access may pause while the connection recovers.
- Keep Auto-reconnect on if you want recovery after interruptions. It is included when Connect automatically is on.
- To deliberately use normal internet, choose Disconnect and confirm any warning. Press Connect again when you want VPN protection back.
Still need help?
Contact customer supportChoose when the Apple app starts and when the VPN connects.
- Connect once to finish VPN setup, then open Settings → General.
- On Mac, Launch at login starts the app quietly in the menu bar when you log in. It does not, by itself, connect the VPN.
- On Mac, Connect automatically connects now and when the app starts. Disconnect keeps it off until you press Connect or restart the app.
- On iPhone or iPad, Connect automatically connects now and reconnects after you restart and unlock the device. Disconnect keeps it off until you tap Connect again.
What about Auto-reconnect?
Under Connection protection, Auto-reconnect recovers from interruptions after you connect, including while the app is closed. A manual Disconnect pauses it. It is included while Connect automatically is on.
Still need help?
Contact customer supportUnderstand browsing privacy, account records, and signup country.
- Browsing activity is not logged: the VPN does not keep your browsing history, DNS queries, or traffic contents.
- Account, payment, and device records are separate. They let you sign in, use your subscription, manage five devices, and prevent unauthorized access.
- At website signup, we automatically save an estimated country from your connection to organize support and spot regional issues. This feature does not save your IP address, city, or location history. VPNs and travel can affect the estimate. The country record is removed when account deletion completes.
- The lifetime refund offer uses a protected email fingerprint and limited payment history, including after account deletion. This is personal data, not an anonymous browsing profile.
- Read the Privacy policy for retention, service providers, and privacy choices. Use Your account to manage or delete your account.
Still need help?
Contact customer supportUnsubscribe without deleting your VPN account.
- Open the unsubscribe or email-preferences link in an Elsewhere VPN marketing email. If you opted in during deletion, you can also use Manage email preferences on the deletion confirmation.
- Choose Unsubscribe. No account sign-in or password is required.
- Keep the confirmation. Unsubscribing from news and offers does not cancel a subscription or stop necessary account and payment messages.