Connection

VPN won’t connect

Start here if the app stays on Connecting or cannot set up the VPN.

1. Check Server status. Choose an online location in the app. A location marked Coming soon is not available yet.
2. If the app stays on Connecting for about a minute, stop that attempt. Choose Disconnect if a connection is active, then check that an ordinary website loads.
3. If normal internet does not work, reconnect to Wi-Fi or try another network. Complete any Wi-Fi sign-in page first.
4. Open Elsewhere VPN, check that you are signed in with an active plan, then press Connect. Approve the system’s VPN permission prompt if shown.
5. If it still fails, disconnect, close and reopen the app, then retry once. A work, school, or public network may block VPN connections; try another network you are allowed to use.