Billing

Paid, but the app says no active plan

Check the payment and make sure you are using the right account.

1. Open Your account using the same email you used before checkout.
2. Check the subscription status. Allow a short time for payment confirmation, then reload the page. An unfinished or failed payment does not activate access.
3. When the website shows active access, reopen the app. If it still shows no plan, disconnect, sign out, and sign back in with that same email.
4. If you have a successful payment receipt but access is still missing, keep the receipt and note the exact error. Use the payment-support option in your receipt for transaction questions.