Connection

Connected, but no internet

Restore browsing when traffic is paused or pages stop loading.

1. Read Tunnel status in the app. If it says reconnecting or checking access, allow a short time for recovery.
2. Check Server status. If the current location is temporarily offline, disconnect and choose an online location.
3. To check your normal connection, choose Disconnect. If offered, use Disconnect and use normal internet and confirm.
4. Open a website. If it still will not load, fix the Wi-Fi or cellular connection first. If it loads, return to Elsewhere VPN and connect again.
5. If the status says your device was removed or your plan needs attention, follow the matching guide below.